By 2009, Gartner Dataquest, which is a division of Gartner Inc., predicts that 97% of all telephone systems will be pure IP or hybrids of traditional telephony with IP capabilities. If Gartner's prediction is true, and a bevy of experts say it is, then CIOs should not be asking if their companies should adopt VoIP, but when. More importantly, they should be planning how to make it happen on their terms.  Read more

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